Contacts and work schedule of operators are indicated at the bottom of the site. During business hours, you can use the online chat (dialogue icon on the right), Telegram or the feedback form.

All exchange requests, except for cash, are carried out only through our website or the Telegram bot @xbitmoneybot. Beware of scammers who try to impersonate our operators. For requests for an exchange with cash, the manager can really contact you, but this happens only after creating an application on the site and only through Telegram. At the same time, in any case, payment for such an exchange is carried out only at the meeting point.

The service has daily limits on the payment of one attribute or on the number of requests for the exchange of one user. If you receive a message about the ban, then the limit of applications for the exchange has been reached or the requisite to which you want to transfer has already been replenished today. Postpone the surgery until tomorrow.

Registration on the site is not required, but it has advantages. For registered users, a cumulative loyalty program with a discount of up to 1% is provided. Also, registered users can take advantage of the affiliate program and earn with us.

Most transactions do not require verification. It is needed only for transactions with bank cards and only for large amounts. Verification is performed on the page https://xbit.money/userverify/. What exactly is needed for verification you will find on the page.

If you receive an error on the site when confirming your e-mail address, please use the recovery form https://xbit.money/lostpass/

All registered customers are offered a cumulative discount, the amount of which can reach 1%. The more exchanges you make, the more you save. Only those exchange requests made by authorized users are taken into account, so do not forget to log in.

We offer an Affiliate Program where you can receive up to 20% of our income from each successful exchange made by the client you referred. All details are described on the page https://xbit.money/en/partnerskaya-programma/.

To verify the card, you need to take a picture of it against the background of our website. You can hide or close the central digits of the card and its validity period with your finger. It is necessary that the first 6 and last 4 digits of the card number remain visible. An example of such a photo: https://xbit.money/wp-content/uploads/003.jpg

To create an application, sеlect the exchange direction (“You give” and “You receive”) on the main page of the site https://xbit.money/. You will see the current rate and the reserve of the exchange machine. Be sure to enter your e-mail, it will receive notifications about the status of the application. You can also use Telegram bot @xbitmoneybot . If you did not find the desired exchange direction on the site, sorry, it means we do not have it.

All directions of exchange (except cash) work automatically and around the clock. We do not do manual translations.

It takes several minutes to process an exchange request after a successful payment (except for cash and Paymer checks). In the case of cryptocurrency exchange, exchange requests are considered paid after the 2nd confirmation appears in the blockchain network.

If you did not find the desired direction on the Xbit.Money service, then we do not have it. All directions of exchange (except cash) work automatically. We do not do manual translations.

Exchange of WM on the Xbit.money service is possible if your WMID in the Webmoney system has a certificate not lower than the formal one.

Unfortunately, this option is not available at the moment.

Such an error is possible if the data that you specify when creating an exchange request differs from those specified in the Webmoney system. Please check if you entered your First Name and Last Name correctly when creating an exchange request.

If an invalid payment requisite is specified, the exchange request will not be executed. To resolve the issue, you need to contact our support service at [email protected] If the request for the exchange is completed and the payment has been made, it cannot be canceled.

Applications are processed automatically immediately after receiving 2 confirmations in the blockchain network. You can check the availability of confirmations of your payment on one of the public resources. To do this, copy the number of your cryptocurrency wallet and enter it in the search for the cryptocurrency browser:

• For BTC,BCH: https://www.blockchain.com/ru/
• For LTC: https://chainz.cryptoid.info/ltc/
• For ETC: https://blockscout.com/etc/mainnet

At the same time, you will see the details of your transaction, as well as the presence and number of confirmations.

Upon receipt of the cryptocurrency, the new owner cannot immediately dispose of the funds. Once a transaction is made, it is sent to the blockchain network for execution and must be included in a block in order to become legitimate. The process of including a trans-action in the found block is called transaction confirmation. Inclusion in 1 block = 1 confirmation, when there are 6 or more such confirmations, the transaction is considered confirmed, but 2 is enough for our service. Such a function was introduced to protect against repeated spending of the same funds (see “double-spending”).

The speed at which confirmations of cryptocurrency transactions appear depends on the following factors:

• The current load of the blockchain network (the ratio of the number of transactions created to the number of generated blocks);
• Transaction fee (the higher the fee, the higher the priority of including this transaction in a new generated block);
• The technical condition of the resource on which your crypto wallet is registered.

The main thing is that your transaction is registered on the network and verified in crypto browsers.